Customer Services Officer at Airtask
PART TIME
Details:
Airtask Group operate the inter-island Passenger Service on behalf of the Shetland Islands Council.
Part-Time Customer Services Officer
Tingwall Airport, Shetland
We currently have a requirement for a part-time Customer Services Officer to work approximately 10 – 15 hours per week. In addition, the candidate will provide cover for the Base Manager and Station Officer during periods of annual leave.
Duties will include:
- Dealing with passenger flight enquires and flight bookings
- Telephone reservations / enquiries and email monitoring
- Processing of passengers from ticket purchase through to flight check-in
- Correct and accurate processing / handling of passenger baggage
- Escorting passengers to and from the aircraft
- Assisting to maintain the ticket sales records on the relevant company account forms
- Administrative tasks as directed by the Base Manager
- Saturday working during operation of the summer flying schedule on a rotational basis with other staff members
The ideal candidate will be able to work on their own initiative with a proactive approach, possess good verbal and written communication skills, have a good working knowledge of Microsoft Office, and work well under pressure.
A 5-year background profile will be required together with a full, clean driving licence.
If you are interested, please apply in writing with your CV and salary expectations to:
Mrs. D. O’Neill – Head of HR
Airtask Group, Regus House, Fairbourne Drive, Atterbury, Milton Keynes, MK10 9RG
Email: cfd.hq@airtask.com
Closing date for applications is: 31st October 2024