Customer Services Officer at Airtask

Details:

Airtask Group operate the inter-island Passenger Service on behalf of the Shetland Islands Council.

Part-Time Customer Services Officer

Tingwall Airport, Shetland 

We currently have a requirement for a part-time Customer Services Officer to work approximately 10 – 15 hours per week. In addition, the candidate will provide cover for the Base Manager and Station Officer during periods of annual leave.  

Duties will include:

• Dealing with passenger flight enquires and flight bookings
• Telephone reservations / enquiries and email monitoring
• Processing of passengers from ticket purchase through to flight check-in
• Correct and accurate processing / handling of passenger baggage
• Escorting passengers to and from the aircraft
• Assisting to maintain the ticket sales records on the relevant company account forms
• Administrative tasks as directed by the Base Manager
• Saturday working during operation of the summer flying schedule on a rotational basis with other staff members

The ideal candidate will be able to work on their own initiative with a proactive approach, possess good verbal and written communication skills, have a good working knowledge of Microsoft Office, and work well under pressure.

A 5-year background profile will be required together with a full, clean driving licence.

If you are interested, please apply in writing with your CV and salary expectations to:

Mrs. D. O’Neill – Head of HR

Airtask Group, Regus House, Fairbourne Drive, Atterbury, Milton Keynes, MK10 9RG

Email: cfd.hq@airtask.com

Closing date for applications is: 31st October 2024